What’s the lead time?
Our general lead time is 6-8 weeks. There are 2-3 weeks of lead time for material purchasing, and we also need time to fabricate from machining, welding, polishing, assembly, and packaging.
Do you offer warranty for your products?
We provide a three-year warranty for stainless steel vessels on the function and finish. The warranty period begins on the ex Works delivery date.
During the warranty period, we will remedy free of charge any proven functional or material defects through repair, replacement of parts or redelivery of the product as we see fit.
The warranty does not cover damage or defects attributable to external influences, inappropriate use or treatment or incorrect installation. (Consequential) damage caused as a result of the use of replacement parts unsuitable for our product is not covered under the warranty either.
The warranty claim must be submitted in writing to COFF immediately after the damage occurs, with a detailed description of the defect found. We reserve the right to ask to examine damaged parts.
Can you provide ODM service with private logo?
Coff has been working with a number of American and European brands since its establishment, we follow and provide the most cutting-edge designs for customers. Our products have been well accepted and recognized by the brewers, for their excellent quality, design, function and service.
Logo can be laser engraved on the products, or alternatively with a private label.
How can I be a beer brewing equipment reseller or an agent of COFF?
You do not have to learn a lot of professional knowledge, as our dedicated team of innovative professionals will work with you to create a perfect solution from design, engineering, production to installation, no matter you are a start-ups or experienced brewer.
Do you present new products in a certain period?
Coff aims to help our customers inspire brewery’s potential and take up a huge array of challenges in running the beer brewing business. Our R&D team is continuously focused on the cutting-edge brewing techniques, and develop high performance, cost-effective brewing equipment.
This year of 2020, we launched the 3rd generation of thermal oil heated brewhouse which achieves great advantages comparing with traditional steam-heated vessels. Please click the new equipment to see more.
Do you sell to U.S.? How many companies are supplying the same products in the states?
Currently, our main market is in the U.S., we are working with a number of resellers and importers in the states, and we shall be very pleased to assist your business in any form of cooperation.
Should you wish to have a view of our products the nearest, please feel free to contact us.
Will you specify a identified territory where customer can sell your products, and is it possible to extend brand as customer’s wish?
We normally do not give our customers a kind of restriction in terms of territories where they sell our products, in the unlikely case if there were conflict in the market, we will let you know.
How’d you offer an installation service?
We can send an engineering team or our engineers to assist you in the installation and adjustment of equipment, we hope you do not mind to take over the travel expense.
Or alternatively, we shall be pleased to provide technical support from China, which includes but not limited to drawings of equipment layout, installation schematic maps, and videos.